Shipping Policy
At buti.pk, we strive to process and dispatch your specialty stationery orders as quickly as possible. Please review our shipping practices below to know what to expect when you place an order with us.
1. Order Processing Time
- All orders are processed and dispatched within 1 to 2 business days (excluding Sundays and national public holidays).
- If we are experiencing a high volume of orders (e.g., during a viral campaign or flash sale), shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or WhatsApp.
2. Shipping Rates & Delivery Estimates
We deliver nationwide across Pakistan.
- Standard Shipping Fee: A flat rate of Rs. 250 applies to all standard orders.
- Free Shipping: We offer free delivery on all orders above Rs. 3200.
- Estimated Delivery Time:
- Major Cities (Lahore, Karachi, Islamabad, Multan, etc.): 3 to 4 working days.
- Other Cities and Rural Areas: 3 to 7 working days.
Note: Delivery delays can occasionally occur due to extreme weather conditions, public holidays, or courier service disruptions.
3. Payment Methods
- Cash on Delivery (COD): Available for all orders across Pakistan. You can pay the exact invoice amount in cash to the courier agent upon receiving your parcel.
- Prepaid Orders: We also accept advance payments via Bank Transfer, EasyPaisa, or JazzCash. (For prepaid orders, please contact our WhatsApp support to share your payment screenshot).
4. Shipment Confirmation & Order Tracking
- Once your order is dispatched, you will receive a shipment confirmation message via WhatsApp or email containing your courier tracking number.
- The tracking number will become active within 24 hours of dispatch.
5. Failed Delivery Attempts
- Our courier partners will make up to 2 delivery attempts to your provided address.
- The rider will also try to call you on the provided phone number. If you are unreachable or fail to receive the parcel after multiple attempts, the order will be marked as “Return to Shipper” (RTS) and sent back to us.
- To request a re-shipment for a returned parcel, shipping charges may need to be paid in advance.
6. Missing or Damaged Parcels
If your package arrives damaged, or if you find any items missing (such as replacement paper strips or your chosen pen variants), please retain all packaging materials and contact us within 48 hours at support@buti.pk or via our WhatsApp number.
7. Contact Information
If you need to change your shipping address or have any questions about your delivery, reach out to us as soon as possible:
