Refund and Returns Policy
Thank you for shopping at buti.pk. As Pakistan’s pioneer brand for the original rollout pen, we are committed to providing you with premium specialty stationery. If you are not completely satisfied with your purchase, our policy is outlined below:
1. Eligibility for Returns & Exchanges
- You have 7 days from the date of delivery to request a return or exchange.
- The product must be brand new, unused, and in its original packaging.
- You are eligible for a claim if the pen’s ink is dried out upon arrival, the rollout mechanism is malfunctioning, the replacement paper strips are damaged in transit, or a custom calculator has a technical fault.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Pens, rollout mechanisms, or paper strips that have already been used.
- Products damaged due to customer mishandling (e.g., forcefully pulling and tearing the rollout paper, or dropping/breaking the pen).
- Items purchased during flash sales or as discounted bundles (unless there is a verified manufacturing defect).
3. How to Initiate a Return or Exchange
- Contact our customer support team via WhatsApp at 03120692753
- Provide your Order Number along with a clear picture or video of the fault (e.g., showing the stuck mechanism or calculator issue).
- Once your request is approved, dispatch the parcel to our return address
4. Replacements and Refunds
- Free Replacements: If you received the wrong item or a product damaged during delivery, please inform us within 48 hours of receiving the parcel. We will dispatch a free replacement immediately.
- Refund Process: For approved returns, refunds will be processed within 5 to 7 working days after we receive and inspect the returned item.
- Refunds are issued via Bank Transfer, EasyPaisa, or JazzCash. (Please note: Cash on Delivery and original shipping charges are non-refundable).
5. Return Shipping Charges
- If buti.pk is at fault (e.g., wrong product sent, broken pen, or defective item), we will cover the return delivery charges.
- If the customer changes their mind (e.g., wanting to exchange a ballpoint for a gel pen), the customer will be responsible for paying the courier charges to return the item.
6. Contact Us
For any issues or queries regarding your order, reach out to us:
